Privacy Policy
Contents
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Introduction
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The Information we collect on our website
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How we use your information
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Who we might share your information with
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Your rights over your information
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How long we keep your information for
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Your data and Social Networks
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Cookies used by this website
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How to contact us
1. Introduction
JRG Consultant Engineers Ltd are registered in England & Wales No. 144653355. We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and/or services that communicate (online or offline) with us, over the phone, through our mobile applications, websites and social media platforms.
We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.
2. The Information we collect on our website
We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us on this website includes
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Your full name
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Your address
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The name of your company
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Your telephone number(s)
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Your Email address
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Your IP address at the time
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The time and date of when you submitted information
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The corresponding statement that you consented to
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We may, in further dealings with you, extend this information to include services used, and records of conversations and agreements and payment transactions etc.
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You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.
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The legal basis for processing your data is based on your specific consent or performance of a contract or compliance with a legal obligation that we will have requested or stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
3. How we use your information
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following describes how we may use your personal data:
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To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
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Make available our products and services to you;
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Take payment from you or give you a refund;
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For statistical analysis and to get feedback from you about our website and other services and activities.
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To power our security measures and services so you can safely access our website and mobile apps;
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Help answer your questions and solve any issues you have.
4. Who we might share your information with
We may share your personal data with other organisations in the following circumstances:
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If the law or a public authority says we must share the personal data;
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If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
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From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.
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5. Your rights over your information
Under the Data Protection Legislation, you have the following rights, which [we] OR [I] will always work to uphold:
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The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 9.
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The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
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The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 9 to find out more.
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The right to restrict (i.e. prevent) the processing of your personal data.
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The right to object to us using your personal data for a particular purpose or purposes.
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The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
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The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
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Rights relating to automated decision-making and profiling. [We do not use your personal data in this way.]
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For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 9.
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It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
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If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 9.
6. How long we keep your information for
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years at which point it will be permanently deleted and therefore irretrievable.
7. Your data and Social Networks
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
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Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
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This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
8. Cookies used by this website
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What are Cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when a website is loaded within your chosen browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ’session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).
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How do we use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a cookie banner pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
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Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “essential”. For the list of "essential" and "first party" cookies, please click here. Your consent will not be sought to place "essential" Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
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How to change your Cookie preferences
The most popular web browsers typically provide additional tools to users for controlling or restricting cookies on their device. To find out more about cookies, including how to see what cookies have been set, you can visit www.allaboutcookies.org
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Find out how to manage cookies on popular browsers:
Google Chrome - https://support.google.com/chrome/answer/95647
Mozilla Firefox - https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=Enabling+and+disabling+cookies&redirectlocale=en-US
Microsoft Internet Explorer - https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Apple Safari (OS X) - https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Apple Safari (iOS) - https://support.apple.com/en-us/HT201265
Android -https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0
To find information relating to other browsers, visit the browser developer’s website.
9. How to contact us
If you would like to exercise one of your rights as set out earlier in this policy, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
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By email: info@JRGENG.co.uk
By post: 4 Longwater Road, Bracknell, Berkshire RG12 7NU
This Policy was last updated on 7th December 2022